Evaluated an AI assistant against its own design principles
What it was
An AI assistant added to Ericsson's internal HR platform, meant to help employees and line managers draft periodic performance goals faster.
What I did
Evaluated it two ways: scored every friction point against five published AI design principles — human in control, augment human capabilities, ethically aligned design, efficient automation, explainable AI — and ran a 5-participant study across employees and managers using it to generate real goals.
What I found
Explainability scored worst of all five principles, and that gap showed up twice in the user study — nearly every participant rewrote the assistant's suggestions rather than trust them, and the more visible AI-assist entry point was used less than the plain 'Generate' button people defaulted to out of habit.




















